Where are my flowers?
Enter the order number from your confirmation email. If you are the recipient and do not have one, call us — we can find it from the address.
Payment authorised and your 13:00–17:00 slot confirmed. Confirmation emailed to [email protected].
Peonies were good this morning — no substitutions needed on your order.
Made by Nadia. Your message was written by hand onto a letterpress card and attached.
Estimated arrival between 14:10 and 14:40. If nobody answers we will call you before leaving it anywhere.
You will get a text and a photo showing exactly where it was left.
Delivering to
Elena MarshBarbaros Bulvarı No:78, Daire 4
Beşiktaş, Istanbul 34353
Instruction: leave with the doorman if no answer
Something wrong?
If the address is incorrect or nobody will be there, tell us now — the driver can be redirected while they are still on the route.
Search your email for "Flora Bridge" — the number is in the subject line. If you checked out as a guest and cannot find it, call the shop with the delivery address and the approximate date and we will locate it in under a minute.
The driver calls the recipient first. If there is no answer they try a neighbour or the building's doorman, and photograph where the flowers were left. If neither is possible the flowers come back to the shop, we call you, and we redeliver the next day at no charge — the arrangement is kept in our cold room overnight so it loses nothing.
Check the delivery photo in your text message first — it usually shows the flowers with a neighbour or in a lobby. If the photo does not match the address, call us immediately. We keep GPS records for every drop and we will resolve it the same day.
Send one photo to [email protected] within 48 hours. We remake and redeliver, or refund — your choice, and we do not ask you to return anything. This is covered by the freshness guarantee.