Help & FAQ

No. Guest checkout is the default and it is not hidden behind a “continue as guest” link buried at the bottom. An account is only useful if you order regularly. It saves an address book and lets you reorder in two taps.

Three months for standard arrangements, longer for weddings and events. For anything more than two weeks out we recommend picking a style rather than a specific bouquet, because we cannot promise a particular variety that far ahead and would rather not lock you into one.

Yes, and it is often cheaper than you expect. Call the shop, describe what you want or send a photograph, and a florist will tell you within a few minutes whether it is possible this week and what it would cost. Bespoke work starts around ₺2,500.

Yes, by hand, and it is free. The message can be up to 250 characters, in any language.

We copy your message exactly as typed, including any typos, so check the live preview. We do not add a “from” line automatically, because guessing how somebody wants to sign off is a good way to get it wrong. Sign it yourself in the message field.

No. Each arrangement is sold in one size, exactly as photographed, and where the stem count matters it is in the name: 11, 21, 25 or 60 roses, for example.

For a bigger gesture, choose a larger arrangement rather than looking for an upgrade at checkout. There are no add-ons either; a handwritten card is included with every order.

We message you on WhatsApp before anything goes out, tell you what we propose instead and wait for your answer. You can accept the alternative or cancel for a full refund.

We never swap a flower without asking you first.

Very close, and closer than you will get almost anywhere else, but flowers are grown, not manufactured. Two honest caveats:

• Colour drifts. Hydrangea in particular shifts with soil chemistry; a blue head in June may be closer to lilac in August.
• Openness varies. We cut peonies and lilies tight so they open in the recipient’s home. On arrival day they will look smaller and more closed than the listing photograph, which shows them at day three.

The practical cutoff is 18:00 Istanbul time, and the last delivery window runs from 18:00 to 22:00. Same-day delivery is available everywhere in Istanbul as long as one of the nine fixed windows (09:00–22:00) is still bookable at checkout: once a window start time passes it disappears from the list, so the cutoff is whatever window is still showing. Full detail is on the delivery areas page.

These are hard cutoffs, not marketing. Once a window is gone from the list, the van has effectively already committed to that route.

It's free: on every order, to every district we deliver to, with no minimum order size.

Not through the website checkout: each basket goes to one address. For multiple recipients either place separate orders, or if there are more than ten, talk to us about bulk gifting, where you upload a spreadsheet and we handle the rest.

Six to nine days for most hand-tied bouquets with basic care. Tulips and peonies are shorter at five to seven. Chrysanthemums, carnations and orchids run much longer: two weeks and eight to twelve weeks respectively. Dried arrangements last a year or more.

If a bouquet gives you less than five days, that is a fault and the freshness guarantee covers it.

Yes, and this matters. Lilies are severely toxic to cats: pollen, petals and even vase water can cause kidney failure. Do not send lilies to a household with a cat, and tell us if there is one.

Tulips, hydrangea and chrysanthemum are mildly toxic to cats and dogs if eaten. Roses, sunflowers, orchids and gerbera are safe. Add a note at checkout and we will steer the arrangement accordingly at no charge.

Sugar for energy, an acidifier to help water move up the stem, and a small amount of biocide to slow bacterial growth. It genuinely works and is worth using. Half a sachet per litre; a second sachet is included for the water change.

Free until 18:00 the day before the delivery date: date, address, card message or the arrangement itself. After that the stems have been cut and conditioned specifically for your order and it is final.

This is the perishable-goods exception to the standard distance-selling cooling-off period. It is stated on the product page and again at checkout, because burying it would be a cheap trick.

Card payment through Stripe, and PayPal. Both accept cards issued outside Turkey, so you do not need a Turkish bank account or phone number to order. Corporate accounts can still arrange invoice terms by calling the shop.

When you place the order. You are taken to a secure Stripe or PayPal page, and the delivery window is reserved the moment the payment is approved. If a payment fails we WhatsApp or call you before we do anything else.

Four ways. The packaging is plain with no branding on the box. The driver does not request a signature or announce a “delivery for you”. The checkout hides add-on suggestions and “customers also bought”. And we time the delivery to the service rather than to a four-hour window.

You do not have to ask for any of this. Choosing anything from the sympathy category turns it all on automatically.

Short is better than eloquent. “Thinking of you, and of David. Anna and Tom” does more work than three sentences. Name the person who died if you knew them; it is almost always welcome.

If you are stuck, call the shop. This is a conversation we have several times a week and nobody will find it awkward.

To the funeral home if you know the service details and want the flowers present at it. To the home in the weeks after, when the immediate rush has passed and the house is quiet. That timing is often more appreciated and almost nobody thinks of it.

Some faiths and families ask for donations instead of flowers. If the notice says so, respect it.

Yes. Roughly one delivery in five goes to a hotel front desk or to a private clinic reception rather than to a home, and it costs nothing extra. Give us the name of the place, the district, and the name the recipient is registered under.

If they have no Turkish phone number, which is usual for someone who has just flown in, tick the box at checkout that says you do not have a number and your own becomes the delivery contact.

Yes, and about one customer in five does. Write it in Turkish, Arabic, English, German, French or any other language.

We copy it by hand exactly as you typed it, with the Turkish characters intact. The florist writing the card reads Turkish, so nothing is mangled or transliterated.

Order on this site from wherever you are and pay in the currency shown to you: Turkish lira, euro, US dollar or pound sterling. Choose the delivery date and one of the nine delivery windows, write the card in any language, and order before 18:00 Istanbul time for same-day delivery. Turkey is on UTC+3 all year.

You do not need the recipient’s phone number (there is a box at checkout if you do not have it), and you can keep your name off the card. Our birthday guide covers timing from other time zones and what to write.

Yes. We deliver to the front desk, not to the room. Give us the hotel name, the name the booking is under and, if they have not checked in yet, their arrival date. Our hotel delivery page has the details.

Yes. Tick “Keep the sender anonymous” on the product page. We will not mention your name anywhere the recipient can see; the card shows only what you write.

There are no add-ons at checkout: each arrangement is delivered exactly as shown, with a free handwritten card. Several arrangements already include a teddy bear.

For something that is not on the site, such as a cake bouquet, message us on WhatsApp before you order and we will tell you what is possible.

Yes. You can pay in US dollars with a card issued anywhere. Istanbul is on the same clock as Riyadh, Kuwait City and Doha all year, so the 18:00 same-day cutoff is 18:00 there too, and 19:00 in Dubai. The card can be written in Arabic.